Provides exemplary customer service at all times, while taking into consideration the level of knowledge and sometimes emergent situations that customers may have. Develops reports and queries to locate work items that are non compliant with policy and proceeds to correct issues allowing both requisitions and vouchers to move to completion. Matches invoices to purchase or

Fine tuning Conversational Models for various customer related use cases Evaluate performance metrics like coherence, engagement, and satisfaction for refinement Investigate biases in conversational AI, particularly in customer interactions Implement rigorous procedures to identify and mitigate hallucination errors Collaborate with higher level developers to understand de

Ensures effective management of all operational areas, including compliance with program policy, procedures, performance, and government regulations as needed. Identifies, investigates, analyzes, and recommends alternative solutions to a wide range of operational, management, and administrative actions/problems. Manages program/department assets and budgets. Develops and

Assist in analyzing strategic plans and enterprise measures to identify trends, patterns, and areas for improvement Support the development and maintenance of key performance indicators (KPIs) and dashboards to track progress against strategic objectives Collaborate with team members to gather and analyze data from various sources to inform strategic decision making Prepa

Collaborate with cross functional teams to understand forecasting needs and requirements across different business units Support the implementation of forecasting technology, including data migration, configuration, testing, and training Provide ongoing support and troubleshooting assistance to end users during the implementation phase Contribute to documentation and know

Leads and supervises litigation matters including the planning, strategy, and execution of a case. Oversees and investigates potential cases to determine whether to recommend filing a lawsuit or an amicus brief. Performs legal analyses, drafts pleadings, briefs, and other court filings as needed Conducts written and oral discovery, including taking and defending depositio

Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value based outcomes, costs to maintain, supportability, and performance. Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle. Provides rapid delivery and development of techn

Assist with short message service (SMS) marketing and email communications and management Collaborate with a variety of internal clients and external agencies to help meet their marketing objectives Gain experience working with leading marketing software such as Salesforce Marketing Cloud, Adobe Target, SharePoint, JIRA, Confluence, and Tableau Prepare executive level pre

Support the development of the recruitment social media strategy Help create content schedules and engaging material for various platforms Assist with the development and rollout of an HR Chatbot Contribute to market data analysis, participating in annual salary surveys to ensure external competitiveness Assist with Talent Acquisition requirements gathering and technology

Analyzing marketing campaign results from social impact and fundraising programs Assisting the team with test design and audience recommendations Developing and documenting processes to automate reports and model validation Conducting other ad hoc analyses related to social impact and fundraising Assisting the team with various data visualization and reporting projects Qu

Advises clients, stakeholders, and senior management on all phases of research, including conceptualization, recommendations for research methodology, and recommendations for action from research findings. Manages complex and conflicting relationships among multiple stakeholders. Represents Association's research to external audiences including the media, legislators, and

Develops multichannel communications plans for new and existing initiatives, programs and offerings to reach key target audiences, oversee implementation and measure results. Creates and updates messaging for all initiatives, programs and offerings and ensure enterprise wide alignment. Establishes annual communications priorities and the communications calendar for the en

Develops and maintains enterprise strategy for managing, advancing, and protecting the organization's reputation and brand. Sets strategy and implements advocacy related media relations efforts and campaigns Helps develop partnerships to enhance the organization's reputation, positioning, engagement, and reach. Writes media facing documents that are often complex, nuanced

Collaborates with cross functional teams on strategic and tactical business unit objectives. Identifies opportunities for efficiencies in organizational processes or programs and resolves challenges to optimize results. Identifies trends, resolves systemic issues across functions, and ensures strong communication within a matrixed environment. Provides data analysis and r

Conducts psycho social assessments, including capacity assessments, and develops client centered care plans. Provides direct services to, and advocacy for, clients. Assists clients to obtain access to appropriate services such as financial assistance, legal aid, health supports, and housing (designed to ensure continuous safe and affordable housing, and/or improve the com