• Participates in the installation and maintenance of enterprise servers, which includes installing new software releases and system upgrades, evaluating and installing patches, and conducting application migrations
• Assists IT and other departments across the firm when troubleshooting database performance or connectivity issues
• Co-plans and designs strategies with the Enterprise Applications Engineering Supervisor and Enterprise Applications Architect for the implementation of database servers, web servers and application servers
• Functions as the subject matter expert on projects to implement or enhance and test enterprise applications when integrating with enterprise data and databases
• Performs complex configuration, change management and testing activities to support designed architecture and integration between all database solutions
• Troubleshoots and resolves complex technical problems with ERP systems to include database and database server problems
• Manages the integrity of security design and engineering for enterprise data and database servers
• Provide the enterprise application and systems engineers with advanced database modeling and design - including the development of tables, views, stored procedures, user-defined functions and triggers as needed
• Serve as the primary point of contact for Steptoe when engaging with contractors from database administration as a service (DBAaaS) vendors
• Use understanding of project requirements and the firm's technical architecture to select the appropriate database platforms for applications
• Effectively prioritize and manage multiple concurrent projects keeping in-house customers informed of status and meeting critical deadlines
• Assisting customers both within IT and in other departments with existing and new reports in a variety of form factors (Power BI, Excel, SQL jobs, Integration Builder rules)
• Work with applications engineers to create administration documentation for IT Administrators
• Provides subject matter expertise and support to IT Operations for the purpose of executing, supporting and managing enterprise data and database solutions implemented as well as for advanced troubleshooting and issue resolution

• Possess excellent written and verbal communication skills
• Has the ability to manage multiple tasks simultaneously and effectively
• Has a strong willingness to learn
• Able to accept user feedback from internal firm employees/departments and adjust the solutions accordingly
• Experience working in virtualized environment (VMware experience is a plus)
• Experience with Windows 2016, Windows 2019+ and related Microsoft server technologies such as IIS and SQL
• Experience with Power BI - both Server and Desktop
• Experience with Windows 10/11 and related Microsoft desktop technologies such as SCCM
• Strong knowledge and proven record of scripting in T-SQL
• 2 - 4 years' experience in managing large enterprise databases and database servers that house them
• 2 - 4 years' experience designing and deploying SQL server instances in Microsoft SQL 2016+ (Clustering, Log Shipping, and AOAG experience is a plus)
• 2 - 4 years' experience in monitoring and maintaining database and server performance with the ability to tune SQL database and server settings to improve performance
• 2 - 4 years' experience in designing and deploying enterprise database backup and recovery solutions

EDUCATIONAL REQUIREMENTS

• Bachelor's degree in or equivalent certification from an accredited technical training school or equivalent (2 - 4 years) experience in IT

• Attention to detail: avoid common and frequent mistakes; complete complex projects and tasks without error
• Critical thinking and problem solving: recognize problems or situations that are new or without clear precedent; evaluate alternatives and find solutions using a systematic, multi-step approach; develop improvements and innovations to enhance performance
• Customer service: is highly responsive to initial requests and follows through on all commitments, both stated and implied; works diligently to ensure that everyone seeking Department services receives the highest level of service; manages own work to meet or exceed service level expectations
• Initiative and creativity: identify areas for improvement within personal areas of responsibility, group, department, and firm; develop unique and new approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm
• Teamwork: able to work well with others on projects, initiatives, and tasks that require their input and cooperation

• Non-smoking environment
• Ability to maintain a flexible work schedule
• Available to work 9:00 - 5:30 pm Monday through Friday.
• Hybrid work arrangements may be available for this position.
• Extra weekday and weekend hours may be required for special programs or events
• Must be available to work beyond regular hours when necessary
• Must be able to work under tight deadlines and stressful situations
• Must have ability to work independently