Education:
Bachelor's degree in Computer Science, Information System or other related fields or equivalent work experience
Licensures/Certifications:
Preferred - Workday Pro Integration, Security, or Financial
Experience:
3-5 years of experience with Workday Finance applications in a Healthcare setting is preferred Project management of short and medium term projects related to break/fix and optimization Previous lead role in implementation/support of a 'like' application/application suite
Skills:
* Ability to learn new skills and adapt quickly
* Strong verbal and written communication skills to interact with stakeholders and team members
* Ability to accurately collect information in order to understand and assess the stakeholder's needs and situation
* Strong attention to detail, problem solving skills and customer service orientation
* Ability to prioritize workload and provide timely follow-up and resolution
* Ability to work effectively in a fast-paced, self-directed team-based environment
* Ability to think clearly under pressure and in stressful environments
* Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details
* Knowledge of fundamental operations of relevant software, hardware and other equipment
Principal Duties and Responsibilities:
* Manage and provide leadership for the resources supporting the break/fix efforts of the HR/Finance application
* Act as primary point of contact to monitor and triage HR/Finance IT issues
* Research inquiries using available information resources and redirect problems to the appropriate resource
* Lead effort in tracking issues and resolutions; identify situations requiring urgent attention
* Stay current with any supported system information, changes and updates
* Analyze and assess technical issues (Desktop, Network, Application, Other)
* Understand and follow defined technical standards, security and data privacy standards, and best practices
* Perform other duties as assigned
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Teamwork
I will be engaged and collaborative. I will keep people informed.
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.