THIS POSITION IS ON-SITE IN A CALL CENTER ENVIRONMENT.

Class Starting June 2024.

SPECTRUM is recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00 am!

What you can expect as a SPECTRUM employee:

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor's degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live.

JOB SUMMARY
Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Process customer orders in a courteous, efficient and timely manner.
• Effectively present and discuss Charter products and services.
• Convey an image of quality, integrity and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints and concerns within the scope of responsibility.
• Remain current and knowledgeable on every aspect of supported product.
• Facilitate customer issue escalations to local management/support as required. Determine the necessity for field visits.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
• Keep supervisor informed of any work-related concerns.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

Required Education

• High school diploma or equivalent

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

Preferred Education
N/A

Preferred Related Work Experience and Number of Years

• 6 months or more of customer service experience
• 6 months or more experience working with computers and multiple software applications

WORKING CONDITIONS
Normal office conditions