Change of any kind can be challenging, but it can be especially difficult in the workplace. With a variety of personalities, generations, and opinions in one organization, you're going to witness tons of different reactions. Hamish Knox of Sandler Training addresses some key components of his book, "Change the Sandler Way: Understanding the Human Dynamics that Cause New Initiatives to Succeed." He gives Tim Muma the lowdown on why change is so tough and what to do to ensure success within your culture.