City Manager - Boston, MA
At Greyhound, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking a City Manager who’s a born leader. This person should have experience of overseeing business operations as well as human resources, customer service and communications. The ideal candidate will be an expert communicator who has a strong ability to delegate responsibility and collaborate across a range of departments. The City Manager should be driven by a desire to lead our business to maximum productivity and efficiency.
Summary
The City Manager will develop strategic plans for optimized performance. Review operational effectiveness by overseeing employees, establishing a highly motivational work environment, and implementing changes. Adhere to company standards for excellence and quality. Provide guidance and feedback to employees strengthen specific knowledge and skills.
Major Responsibilities:
- Oversees the day-to-day operations and ensures performance goals are completed.
- Recruits’ trains and mentors high performing employees and ensures all personnel have been trained in accordance with customer interaction and operation standards, including state and federal regulations.
- Recruits’ trains and mentors the driver workforce. Ensures all personnel have been trained and/or retrained according to operational procedures.
- Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers at their domicile a minimum of once a month.
- Ensures and maintains the highest level of customer experience. Resolves escalated Customer complaints.
- Ensures that company standards are met for all employees in the areas of appearance, training, education, and regulatory compliance.
- Ensures compliance with Safety and environmental standards, including appropriate attendance of safety and risk reduction meetings, handling of injury investigations. Ensures adherence to all DOT and FMCSA regulations.
- Develops budget and manages operating expenses within that budget.
- Provides driver development by providing ongoing feedback to employees concerning strengths and areas of needed improvement.
- Work closely with HR to address, investigate, and resolve all levels of harassment allegations and complaints.
- Basic understanding of federal, state, and local labor laws.
- Works with staff to ensure good labor relations are maintained. Includes working with Assistant Business Agents and Shop Stewards as well as handling 3rd level grievance resolutions.
- Ensure the following of the CBA.
- Actively engages the community as the company standard-bearer.
- Other projects or tasks as assigned.
- Must be able to work nights, weekends, and holidays.
Work Experience:
- Hospitality or Customer Service (3 plus years).
- Supervisor/Management experience (3 plus years)
- Human Resources experience a plus
- Planning and analysis (3 plus years).
- Budget responsibility (3 plus years).
- Safety responsibility (3 plus years)
Skills:
- Passion for customer service ability to create innovative solutions to keep customers committed to the brand. (required),
- Safety and Workers Compensation (required)
- Labor relations and CBAs (required)
- Training, Motivation, Interpersonal (required),
- Analytical (required).
- Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company, union officials and other governing agencies.
- Ability to analyze statistical information and make decisions.
- Must be able to effectively communicate both verbally and written, and exercise active listening skills.
- Reference Number:33674
- Internal Region:Northeast
- Location:040030 - Boston
- Category:Management
Greyhound Lines, Inc is an Equal Employment Opportunity employer.